Bespoke service design mapping with a specific focus on improving the customer experience of small to bigger-scale businesses, such as hotels, rental properties and other commercial premises. 

We use service design processes, creative thinking, scheduling and budgeting of measures. We have an intensive day visiting your business premises and facilities and carry out usability testing and workshops and analyse customer feedback. Based on our knowledge gained from you and our interpretation of the needs, we then suggest reforms and improvements by finding innovative solutions scaled to your budget. This spatial service design process is a  great start if you know reforms should be made, but you don't know where and how to start.

Usually the minimum requirement  is 2 days depending on the scale of your project - one day for workshops and visits and a second day for analysis and suggestions.

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